We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. They owed me 98.22, just imagine doing this to 1/2 of their customers. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. This credit will be removed from your account if your first weekly payment fails. Ridiculous! Beware of your worse experience when lease to owning with this company. I got tires in December and i used flexshopper for the first and only time. Have had nothing but trouble out of this outdated computer. They can return their product to FlexShopper any time after their initial term (typically one week). You can also request them to take detailed photos of your purchases to I told them it must be a scheduled pick up and they wont accept. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. I'm ready to change my billing info and give up on them let them come for me for what's owed. We also ensure all reviews are published without moderation. Good credit is not necessary but not everyone with bad credit is approved. How To Buy FlexShopper If You Dont Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If FlexShopper doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location. How do I go about getting the things I need without credit, Hello Katty, Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. Visit https://www.amazon.com and click Sign in on the top right of the screen. I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . Your feedback will help us get better at serving our customers. WebFlexshopper informed the customer on at least two occasions to provide a copy of the 52 weeks payoff. Our investigation revealed a FlexAdvantage membership continued billing $3.99 weekly after the consumer paid off the lease on 03/17/23. Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. You can reach us by phone, chat or email. Home How It Works Rent-to-Own Products: Everything You Need to Know. I then replied the same email with the notice and they responded a day later that I had to refuse delivery or lease would start. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. Customers can save money and own sooner with early purchase options. AVOID AT ALL COST.. Make sure you opt out from arbitration agreement! I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. I started using flexshopper last year. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. Called back in they transferred me to billing still could not answer my questions. Custom fabric/color swatches for some items can also be ordered online. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. They will repossess and you will be charged for that. Founded in 1995, the company has a I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. They take money out of my account on 3 different days in one single week, every week! 2 You will be given a credit for one weekly payment. But my question is why not ? Until recently my last two purchases became a problem. Read your agreement and make sure you arent wrong. Two, they will not work you if you lost your job or otherwise lost your source of income. The Lease was approved and notified via email on 06/23/22. So far I am pleased with the way they have treated me with a couple issues I had. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. All return requests include an email questionnaire customers need to reply to regarding the reason for returning an item so the request can be initiated and processed. Let us Tell You How. Yes. You can lease the things you want for a year. ending E8B8. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances Bought $352 worth, paying $1400! 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. The Tech was very professional and gave me the information I needed to fix my issue. A customer service agent reached out to the consumer on 06/08 advising additional documentation was required to proceed with the order request. Learn how your comment data is processed. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. However, I have a lawyer on retainer and all my receipts sitting on ready. BBB is here to help. I paid my elevtric bill. Echo Dot) and all items were sent and delivered to the address on file. They have more retailers but I wanted to name a few. There is a website that saves periodically the whole internet. I have sent multiple screenshots showing that I was emailing ***** and reaching back out but got no information until I reached out to the resolutions queue. Ive paid off another Xbox and a miter saw an never had a problem. Are the items brand new that you rent to own? Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. For each friend that makes their first purchase Start Sharing Were happy to help! I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . On 08/04/2022, the customer made a partial payment. Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. Find out how we combat fake reviews. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). 5 Good credit is not necessary but not everyone with bad credit is approved. You can also lease refurbished, re-certified and some used items if you choose to do this. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This person is basically asking if this company is legit and if all the negative comments are just hope you idiot. FlexShopper is a lease-to-own website that allows you to buy products SCUM OF THE EARTH! Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. They never sent me a paid in full receipt. Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Nowhere during the initial sign up process did it state I would have to physically call them to set it to monthly. Or kindly contact FlexShopper when you are available to discuss your concerns at (855) 353-9289. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. Adjusted Their services saved my Christmas for my family. We appreciate you reaching out to us and apologize for any inconvenience that occurred. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. The order was held due to a verification issue. Then it showed iwas behind again.called in talked to a supervisor. We are sorry to hear that you had a frustrating experience. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. Do not bother trying to make purchase from here. I already paid off one item and wanted to order something else. (We usually use the term "Lease.") We also reached out to the customer to provide this information. Horrendous company to deal with, completely regret it! My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. And none of cards have that number. WebIn addition, the payment information was removed from the account as requested and This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! All I wanted to do was deactivate my account with these predators, and it was "we'll send your request to the review team", and not, you know, honoring my request right then and there.That being said, there are MUCH BETTER alternatives to Flexshopper, including saving money for a wanted item and buy outright, or going without an item in the first place. Note that complaint text that is displayed might not represent all complaints filed with BBB. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. Hundreds if not thousands of people fall for this! they still told me i was stuck. Reading all the reviews about money still being pulled after 90 days is insane. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. This option is more than the 90 same as cash price and the early payoff option.We are here to help, if you have any further questions or concerns, you may contact us via email at resolutions@flexshopper.com or contact our customer service department at 855.353.9289. But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. Limited metro delivery areas. It should be clearly displayed somewhere in the body of the email. Smile. You will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. I called to get confirmation of a order request because I did not see it on my account. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. I had to reach out to my bank to cancel them. Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. Flexshopper sucks. Told me I was good. Provide income and banking information. Once this is over I will never use them again. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. I will order and pay. Gain trust and grow your business with customer reviews. You can reach our billing department at (855) 353-9289. 5 Good credit is not necessary but not everyone with bad credit is approved. is this correct? FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. This credit will be applied to the second weekly payment due, provided your first payment clears. I have auto payments, was happy, they even raised my credit. There are many better options out there. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. They exploit those who they feel will not pay before the 90 days and they continue to steal money from those who do pay before the 90 days. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. RUN DONT WALK away from this company. Pretty much like every story is on here. Now they "wanna fix it". They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. Please call our Billing Department today via phone at (855) 353-9289, press 1 and ask the representative to connect you to a supervisor to address the matter. I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. It let me have what i wanted earlier and for a fair price. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. Run away from doing business with this company. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. Theu are gready and should be avoided. Additional parts, extensive labor and installation charges are extra. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. For one, unless you have a weekly paycheck, this site isn't for you. RUN from flexshopper!!! They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. I Received the Wrong We lease brand new items to you. We use dedicated people and clever technology to safeguard our platform. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. We are sorry to hear about the issue you are having. My account still shows active on their website, even though its closed. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. A letter is the first step towards arbitration. Web90 million consumers are short on cash and credit. As for taking from Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Though we normally aim to deliver a great experience, it seems we missed the mark this time. Message to address your concerns. Order some items, called, and requested a return. FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. I was happy with her service. They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. If I could give this company a -100 rating I would. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Rates and terms may also vary depending upon the state where you reside. Customers aren't stuck with unwanted products or debt. Case in point, I just got off the phone with them. Instead of gaining interest, customer's easy weekly payments always stay the same. (We usually use the term "Lease.") Now all of a sudden shows I have no credit, and no help from support talked a few times with them and they said it was fixed, but nothing changed. They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! Everytime I called them it was your money will be credited in 7-10 days. An Affordable Way for Customers to Get the Products They Need. Check your shipping confirmation to find the unique tracking number assigned to your order. What to know more? Rates and terms may also vary depending upon the state where you reside. Wed love the chance to earn back your trust and further investigate your feedback. Customers can get started leasing with no money out of pocket on most items. Is this how they maximize profits by setting up their customers to rack up fees for payments options they didnt choose? You can lease-to-own one or multiple items with your available spending limit, Most of the products are new with a wide selection of the latest electronics, You dont need to go to a local lease-to-own store shop from the comfort of your home, If you need a product we dont have, with, PC Laptops, MacBooks, ChromeBooks & 2-in-1s, Apple Desktops, All-In-Ones & Desktop Towers, Printers & Scanners, Networking & Wireless and Hard Drives & Storage, Accessories such as Keyboards, Mice, Webcams, Headsets and Speakers, LED & LCD, 4K Ultra HD, OLED & QLED and Smart TVs, Home Theater Systems, Sound Bars and Receivers, Projectors & Projector Screens, TV Stands and Home Theater Seating, TV Accessories such as Antennas, Remote Controls and Karaoke Systems, Consoles, Games and Controllers for Xbox, PlayStation and Nintendo, Gaming Chairs, Headsets and PC Gaming Accessories, Retro Gaming Consoles and the latest in Kids Technology, French Door, Compact, Top & Bottom Freezer Refrigerators, Washing Machines, Dryers and Washer/Dryer Combos, Ovens, Ranges, Cooktops, Microwaves and Dishwashers, Small Appliances including Coffee Makers, Slow Cookers, Fryers, Blenders and Toaster Ovens, Upright, Handheld and Robotic Vacuums and Carpet Steamers, Air Conditioners, Air Purifiers, Humidifiers & Dehumidifiers, Fans and Heaters, Living Room: Sofas, Sectionals, Coffee & End Tables, Recliners and Chaise Lounges, Bedroom: Mattresses, Beds, Dressers, Nightstands, Vanities and Armoires, Kitchen & Dining: Tables, Chairs, Dining Sets, Bars and Buffets, Patio: Outdoor Dining Sets, Sofas, Bistro Sets, Patio Bars and Fire Pit Sets, Baby & Kids: Cribs, Changing Tables, Rocking Chairs, Kids Bedroom Sets and Desks. I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? I have serious concerns and feel misled. With FlexShopper: Also, we work with you and your changing lifestyle. All rights reserved. READ THE AGREEMENT! This means the consumer has fulfilled the full lease term. The shopping experience that might have been difficult In this case, our investigation has revealed that the customer was provided information on the manufacturers warranty and this item was beyond the 30-day return period. At no point did anyone call or send any information saying that he had been removed from my case. Our goal is to help consumers with bad credit get goods they want through a Lease. Thank you for the feedback. I just learned the hard way. -remember saying to my self-. This credit will be applied to the second weekly payment due, provided your first payment clears. So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all. For customers who are shopping for new furniture, electronics, home appliances and more, but don't have the cash for a large up-front payment or the credit to finance, lease-to-own can be an option to get them what they need with easy weekly payments and own in one year or less. Still won't change the address. How are you going to sell an account but not even give me a chance to make any payments after being passed around through customer service with no help or no next steps. We apologize for the consumers recent experience. My account shows completed but once i contacted then 2 mysterious payments are now due. I seriously wish I could give it zero stars if I could! In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. Our bank has us cancel the debit card and dispute the payments. They use predatory practices that will soon bring this company to an end. NO HELP from both calls. WebHow Does FlexShopper Work? Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. After me emailing the screenshots of their site no being in compliance with the law the day a place the order. I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! The spending limit is the total Cash Price of the goods you can lease before tax and shipping. The email address and phone number associated with your lease agreement in a private direct And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. They are not transparent, but they will often direct you to a vague lease statement. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. Flexshopper will process payments that don't coincide with pay day and sometimes won't withdraw so they can tell you, you missed a payment and charge a fee. International Association of Better Business Bureaus. If the consumer has any further questions or concerns, please email ******************************************* or via phone at **************. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. You can pay off the lease at anytime and there are great pay off options available. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. Early payoff. It was noon on Nov. 10, 1938, when Nazi officers came to Typically, all special order items require extra production time. Or, search for the exact item youre looking for. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. 2022 FlexShopper, LLC. We apologize for the recent experience with FlexShopper. Information provided by various external sources. I would avoid this company at all cost. Not to mention the wait time to speak with a rep. Customer service can make the change once their first payment is made. We apologize for your recent experience at FlexShopper. Find another way to get what you want/need. Get customized campaigns, paid placement, and other promotions for your products. I am willing to never purchase from them. Add the FlexShopper lease-to-own payment method to your checkout. Limited metro delivery areas. During the sign up process it ask you to select how you would like to pay monthly or weekly. Hard to do, but not impossible. * Prices and quantities are subject to change They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway!
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