No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. There was an issue with the delivery of my items. We will reply to you as soon as possible. Fill in this form to send us an email. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Its been 10 weeks and Ive heard nothing. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. My son purchased a $300.00 belt and paid cash. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Bought a trench coat for 4000. My friend bought a purse once and they forgot to give her part of her bag. 1-855-SAVAGE X (1-855-728-2439) 24/7 Get contact details including emails and phone numbers (business & personal). If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). The opening of the first FENDI boutique a handbag shop and fur workshop followed. I opened the box and put them on March 6th only to find there is a rip/hole in them. Some of the add-ons on this site are powered by. I then took them to Fendi *********** to have them replaced or be refunded. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. Anyone can write a Trustpilot review. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. On 1stDibs, shop a range of Fendi Spy bags. Case is closed. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. Relating to customer service only: Horrible. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. I purchased a pair of sunglasses online directly from Fendi. I lodged a complaint about the quality of a Fendi product. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). All rights reserved. I contacted the customer to say we had their parcel and asked if they had received ours. Thanks for sharing your experience! Download for free now! I called multiple times - was led down different rabbit holes and was given conflicting information. Terrible after sales customer service at their flagship store in Milan, Italy. I even offered to pay for it. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. How you can polish a Fendi Spy bag depends on the material. ** **** disputed the transaction with his credit card company on December 7th 2022. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? Please fill in this form to send us your inquiry. We will reply to you as soon as possible. Can't imagine how bad u feel when they gave u such a service. It has over 80,000 satisfied customers and businesses all over the world. More than a month all I got was we are in touch with after sales and dont know exactly if we can. Enter a location to find the closest CHANEL stores My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. Made in Italy. They lost a customer and his family for life. So she had to call them and they sent her one with no apologies for their carelessness. But nope. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. 2023 Trustpilot A/S. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The item is clearly damaged. Surly that for Xmas they would have made this longer. It was rerouted by *** since I asked CS agent if she could cancel the order as I had to leave for business trip abruptly and couldnt receive the package. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. The item was bought in August 2021 and has a 2 year warranty. Are you sure you want to remove the following item from your Bag. Can't find any other messenger bags that I really like. They dont know who or which department. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. Basically they took the money and never shipped the shoes. The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. I did everything right and quickly from 12/12 to Jan 2nd. BBB Business Profiles may not be reproduced for sales or promotional purposes. We also ensure all reviews are published without moderation. I purchased a hand beaded Baguette that cost me $2400. Made in Italy. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. I guess it really depends where and who you are dealing with. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. It became scratched and jewels had fallen out after just a few weeks. I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. Terrible customer service from a so called high end company. Even low-cost items can cause customers to question the value of what they are purchasing. Bought a trench coat for 4000. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. Get Contact Info. Sounds frustrating and tedious but Im glad they made things right with you in the end. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. Word to the wise, save your money and buy something WAY cheaper. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. Or use one of these numbers if you need U.S. TDD services, or billing or international support. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In order for the BBB to appropriately process your response, you MUST answer the question above. The company offered absolutely 0 help. . Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. On 1stDibs, shop a range of Fendi Spy bags. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : It has been over 30 days since I returned these boots, and I have not received my refund. They arrived and broke in half 6 weeks later. Contact Advisor. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. Fill in this form to send us an email. You are using an out of date browser. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. I was give a web site to contact to voice my complaint which no longer exists. I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. More than a month all I got was we are in touch with after sales and dont know exactly if we can. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Three month on still trying to send the earings back to Fendi and waiting on a refund. I would never ever buy from this company again!! Be aware before buying anything from their online store that you will be left alone if any issues. They keep promising to issue a credit note for online but it has not materialised. Wallet has aged a bit. The item was bought in August 2021 and has a 2 year warranty. Please find below our worldwide Client Services numbers and hours of service. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion No refund for months, no response from FENDI. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. It is also responsible for all of the companys informative processes and social responsibility activities. Fendi is a registered trademark of Fendi. Information provided by various external sources. After seeing all the reviews Im starting to worry I wont get a refund! The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . Today FENDI is synonymous with quality, tradition, experimentation and creativity. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." On 1stDibs, shop a collection of Fendi apparel and accessories. As they should! Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? Contact us via fax, email, or call to experience exceptional customer service. I would never use this company again. FIND A STORE. They say for their returns you only have 14 days..! I never have any problem with any of these problems. Im struggling to get a replacement for 2 months! Companies can ask for reviews via automatic invitations. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. I bought many slides from high street fashion brands that lasted a lot longer than that. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. Be aware before buying anything from their online store that you will be left alone if any issues. We are a Ukrainian company. We were told after they examined the slides that these tears are characteristic and not a defect!! Their store staff is clueless and only interested to sell sell sell. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. 2. Definitely a brand to completely avoid. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Does FedEx have a live chat? *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Its day 26 since I ordered the product from Fendi online store still no updates on the order.
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