Disculpa As I got experienced, I was more confident in my ability to recognize that you should have that criteria and cadence for solving problems. Not only do you folks publish a lot but you have a lot of presentations. Paul and Patrick answer six listener questions. Not that the other ones don't but I always felt Rentokil was transparent. I went to work for him and my wife said, What's the job? I said, I'm the director of business development. She said, What's that? I said, Im not 100% sure.. How does John talk about their relationship between flagship Rentokil NA and HQ in London? Why are they back? Its because we're not completely eliminating pests. It offers a range of pest control services for rodents, and flying and crawling insects, as well as other forms of wildlife management for commercial customers. It's a British firm and the Redcoats are coming. Myers sold 225,000 . In 2020, forget COVID and all this, whats a day in the normal life of John Myers like nowadays running such a large business? Its an important aspect of it. That drives me crazy., Patrick Baldwin: Arguably, disease control is from a greater extent than the general past., John Myers: This is the stuff that keeps me up and frustrated, Patrick. Patrick Baldwin: That is interesting. JP McHale. You've said something about command and control of Rollins, haven't you? Paul Giannamore: In PR, we have to back in from a safety perspective. message, contactez-nous l'adresse Inside, he said, Day one, we started with my boot up your butt. Are those discussions you have with your managers? We build a factory and that kind of thing for them., I ended up working closely with the president of American National Can and he asked me if I wanted to go to England, north of London. We now have a set of rules. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. I got it totally out of whack., I went to Cintas and I interviewed with Bob Kohlhepp, who was the CEO at the time. envie um e-mail para That would be crazy. I'm not letting it go but I can check that box and say, I don't have to look at that for 2 weeks, 1 week, 1 month, or whatever, rather than spin and spin until, you can't sleep at night, and you're not fun to be around and all those types of things., Patrick Baldwin: John, with the resources you have at your fingertips and the size of the company you have, I'm asking you from a town hall transparent answer perspective here, if you will. The question is, how do you grow profitably? This is his second major share sale in 12 months. Paul Giannamore: John, you've built an incredible organization in Rentokil North America. You find out the things that you said you were going to do. We brought something to a close. Wenn I kid you not. The net salary is your salary after tax and any social contributions and it's the best indicator of how much you're really earning. With regard to Rentokil North America, I don't have to worry about deal execution risk. The best way I've found to take away some of the anxiety is to get close enough to it that you can say, When I said that, they went boom, boom, boom. They gave me a blank stare and I go, That was one of those things that sounded good in the boardroom but it ain't working.. On top of that, it has to be a brand that will allow you to hold your business, not lose it. That was a bad mistake on my part. I talked about hiring, training, and development before but I've made lots and lots of hiring mistakes but it's never been because they couldn't do the job. Almost every time I would see you, irrespective of where we were in the country, you were like, I'm going to be showing up to dinner a little bit late because I'm going to go spend some time with a customer., Patrick Baldwin: Its the polite no, Paul.. There's a separation that has to occur. They're trying to help me if you will. We're all over it. Youve got so many people on the road. Sales guys are used to hearing a fair amount of noes and trying to get yeses. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services; and provides a range of specialist cleaning services, such as graffiti removal deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as specialist medical and hygiene services. As the company gets bigger, it's got to be the method you use to achieve results. What's your thought? Had you known that before that?, John Myers: It was the latter. Alliance News 24 March . The differentiators are the frontline technicians and the CSRs that are taking calls from customers and sales reps that are identifying needs. Patrick is still trying to learn it., John Myers: Youre clearly resilient, Patrick., Paul Giannamore: He takes a lot of beatings on The Buzz, that's for sure., John Myers: You were talking about Cintas. That doesn't happen as much. Usually, people are saying, Tell me the story. Before engaging a new customer though, John stresses the importance of customer retention. I'm thinking in terms of competition. Its incredibly hard to do and incredibly successful when you figure out how to do it. My boss has been involved for twelve years. Anytime. I have the old capital structure built out. I'd value that business. John doesn't shy away from responding to what wasn't all good with "Allgood" as well as room for improvement with regard to mosquito and tick opportunities. Once I got good company, I met the guy I was going to work for and I said, He's good. It was Alan Brown and a guy named Andy Hobart. An ops manager would work for a week on district managers but like a branch manager. They know the shortcuts to the home. We've heard Jarl and John Myers talk about it. John Myers: Youre a big liar. He's got over twenty years of route-based service business. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. John Myers: We want our technicians/specialists to back into the parking spot. They were a nimble, fast-moving, competitor of American Can.. Do people think differently? John Myers: Patrick, you were delving into what's the value proposition. Does it matter to a seller out there? What are some things that they should be doing proactively to keep their employees safe?. I believe in you. Its 0.1% or something like that. They're going to put me with their best guys. Go to work for a good boss and a good company. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I was told never to come back. Paul, have you ever looked at revenue per mile? The COO lives in Anaheim. They don't need to be the face of their company. I went over to London and he was kind enough to sit down and kind of giggle at me and look at me like Im a young kid trying to buy Rentokil North America. Sometimes it might even be lateral. If you need more lookups, subscriptions start at $39 USD/month. Hes 100% right on that. As I had high hopes for Nick, I have high hopes for Brett and I wish him the best of luck there with that organization. Pest Control is local. That's why it gets harder for the 5-guy to go to 10, 10 to go to 15, and 20. I hope she's not even in your zip code. Pick these two things and the rest will work out.. They seem to have a way to get accident rates down. Give him the clip. You spoke English already. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview You've got all sorts of potential liability issues. He was so good at what he does. If you look at your specialist/technician retention rates and you decide that they're not high, you could say it's because we're not paying enough. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. That means that the average net salary Germans bring home is 2,636. You got to be a pretty good listener. Paul Giannamore: Talk about a guy who's a true North for the business. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. What Ive always said is if you've got a travel job, youve got to be willing to travel. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Early on, they were figuring out the way to get to $10 million revenue inside Reading, the small middle of nowhere, like, We need to get to a significant scale in this finite area before we start. He said, One of the best decisions that we made is to focus a lot of our efforts in a small area to own market share. What thoughts go into your mind when you think about density, market share, and running your business? Als u dit bericht blijft zien, stuur dan een e-mail The other thing that I will say is I've never had an indemnification claim with Rentokil. We also had our Ambius business in Atlanta. Three-quarters of my week, day, month, is spent on those three things either in meetings that support those efforts or in the field to see what's going on with those efforts.. If I said, I don't want to do it during the busy season because of X, Y, and Z. I want to lay the groundwork during March and April. Something went wrong while submitting the form. That's why early in his career he decided it was important to head back to school to earn his MBA. Paul Giannamore: Where did you get your start, though? If I go to the top twenty and they're not getting it, we're toast., John Myers: I don't do any surprise stuff., Patrick Baldwin: I wonder if you could hire me out to do some ride alongs with a microphone and put me in the truck. Excellence describes your methods for achieving those results. I'm getting an offer letter. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Is that the way of the future? Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. It was a packaging company and it was called American Can Company. One of the things that we talk about a lot is hiring, training, and development of people., If you get those three things right, in our business, not the factory floor where you have a widget maker and the guy that has the best widget maker wins but the company where it's about the people that affect your mechanism for the service delivery. excuses voor het ongemak. You and I talked about this over dinner where I said, I can't believe you've been around as long as you have, John. That means something. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. There's no widget or commodity product to grab onto. Vic Hammel knew more about this business than anywhere close that I knew but he also has strong opinions. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. Additionally, it offers a range of healthcare waste management services comprising the collection, disposal, and recycling of hazardous and offensive waste produced by businesses and organizations associated with the provision of healthcare; and color-coded sharps disposal bins to deal with various types of waste. Its hard to understand and formulate a strategy around grading value if you're not getting that direct feedback. Not only is it core to the business in pest but it's also the fastest growing and largest market segment. He had previous experience at Cintas for eight years. They might have switched a provider to you so they're trying to understand how everything operates. I was taking that as a baby. When Alan Brown was around, I reached out to Rentokil in the UK. One of the things that we did is we tracked every single customer that came into that business and tracked their duration. There was a road fatality with one of the technicians. Somebody has to be local now to do their job. This process is automatic. Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. With Jack Welch, a lot of the stuff that he put together was meant to be considered as a common denominator way of thinking, 20/80, 10/20/70, and the like. The most profitable organic growth you can have is when you've already paid the commission, the specialists already know where it is, and the equipment's already installed. The job was posting and he was good at what he did and the like. To a large degree, Rollins has a portfolio of independent brands. It infuriates me because we already owned the customer. Paul Giannamore: You learned the polite no from the Southerners. There was a little place in my resume. They had great expansion plans and I was going to lead those expansion plans but they had no money to do any of the expansion plans. Road routes are probably six times a year. In early 2006, Rentokil closed the Ehrlich transaction. Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. Let's buy everything and call it Terminix. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? She doesnt even know this podcast exists so I'm safe. I sat down and had a cup of coffee with Alan. Its 2020 now and everyone's remote working. Visit PayScale to research Rentokil salaries, bonuses, reviews, benefits, and more! He said, Rentokil North America is core to our business. A motorcyclist died in a fatality a week before the closing. The answer is they think differently but the business decision-making processes, and I know you do a fair amount of international work, Paul, are similar. I promise the two of you that I'm going to take a picture of it when I leave here. Patrick Baldwin: Paul, have a great week. Those days are over., The other thing I should tell you is to forget the specialists. That was me and not you, John. First of all, about 70% of this business is residential, in the US. He steps in on day one and he already has route-based service, business experience. John scaled a regional pest control company to a national empire, and he's . Paul Giannamore: Are you saying that hes doing a shabby job, Patrick? Are we doing the right stuff?. As you're talking, he's locked into not only what you're saying but how you're saying it. When you're in a leadership role, you're always trying to read the room, understand whether the strategy matches up with what you think it does. It does take a few good listening skills as you might imagine. an. Patrick, we are going to have to parachute into this interview. John Myers is a Managing Director, North America of Rentokil Initial PLC. We work a lot on that and maybe it's the fear of failure thing that I'm always rethinking our strategy. That's a fact. I was in my late 20s or early 30s. That gives me trust and faith that the same people are going to be around., John, this isn't for you to say but I'm going to say it because everyone in this industry knows that I don't mince words. I know where you're going at. Prior to that, he was President and Chief Executive at BioQuest LLC. You build this knowledge of a service history with that customer., One of the things that we didn't know, and we didn't know until we tested it was I had the hypothesis that newer customers are more of a pain in the butt than older customers. A lot of companies are talking about diversity in their leadership team. My dad used to talk about the knucklehead factor. As you get bigger and bigger, you get some knucklehead moves so then you've got to, first of all, tighten how you hire, train, and develop those people. others are doing that? Working with Paul, I have to bring my A-game every day or else, I don't know what people would do. It's okay that you talk to the guy that owns the white house before he's ready to sell. Hes made his way up the ranks in the pest industry but David Johnson finds himself falling into plumbing of all places. Patrick Baldwin: At least it was a polite letter. Go to California and go into a couple of different counties. Back in the day, it was Alex Nigh doing everything. They've been around forever and ever. I thought we had good specialists. Its like, I didn't know that was a problem. Whether it's a government regulatory agency or a third party now sues Rentokil and says, Rentokil, you've got this environmental issue. It's not Rentokils issue. Some people are extremely hell-bent on investigating the acquirers. I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. I know getting out of left field here but I wanted to ask you. Career progression is very much available. Forget COVID for a minute. John Myers: You're hitting both points, by the way. Not the John Myers you were looking for? Its like the rebound girlfriend if you will. That's kind of a Rockstar., Paul Giannamore: He's been around for a while. He's fundamentally important to your organization. You can do a little bit on price increases. There are OSHA requirements in addition to the fact that someone could get hurt and you could never walk by a safety issue. All of the players have gotten more and more sophisticated over the years. How the hell do you run a business with 9,000 employees? Tim Mulrooney and I were talking about how we measure customer retention. per informarci del problema. Patrick Baldwin: I appreciate that. Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. The mindset is the same, its the cultural nuances around the edge and how certain things happen, like if you're in one country and you're used to doing it one way. Even though those numbers are adding up to a lot, its not as much as I like because those are the days that I have the most fun. Cintas has a good brand name so it could be considered an upgrade. You do 7 or 8 acquisitions and you plop them right into Modern, change their name and grow it that way. The company has acquired Prairie Professional Pest Control and Plantworks, Inc.. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. On one hand, this business is super hard to run because it's a decentralized service model.

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john myers rentokil salary

john myers rentokil salary

john myers rentokil salary

john myers rentokil salary

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Disculpa As I got experienced, I was more confident in my ability to recognize that you should have that criteria and cadence for solving problems. Not only do you folks publish a lot but you have a lot of presentations. Paul and Patrick answer six listener questions. Not that the other ones don't but I always felt Rentokil was transparent. I went to work for him and my wife said, What's the job? I said, I'm the director of business development. She said, What's that? I said, Im not 100% sure.. How does John talk about their relationship between flagship Rentokil NA and HQ in London? Why are they back? Its because we're not completely eliminating pests. It offers a range of pest control services for rodents, and flying and crawling insects, as well as other forms of wildlife management for commercial customers. It's a British firm and the Redcoats are coming. Myers sold 225,000 . In 2020, forget COVID and all this, whats a day in the normal life of John Myers like nowadays running such a large business? Its an important aspect of it. That drives me crazy., Patrick Baldwin: Arguably, disease control is from a greater extent than the general past., John Myers: This is the stuff that keeps me up and frustrated, Patrick. Patrick Baldwin: That is interesting. JP McHale. You've said something about command and control of Rollins, haven't you? Paul Giannamore: In PR, we have to back in from a safety perspective. message, contactez-nous l'adresse Inside, he said, Day one, we started with my boot up your butt. Are those discussions you have with your managers? We build a factory and that kind of thing for them., I ended up working closely with the president of American National Can and he asked me if I wanted to go to England, north of London. We now have a set of rules. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. I got it totally out of whack., I went to Cintas and I interviewed with Bob Kohlhepp, who was the CEO at the time. envie um e-mail para That would be crazy. I'm not letting it go but I can check that box and say, I don't have to look at that for 2 weeks, 1 week, 1 month, or whatever, rather than spin and spin until, you can't sleep at night, and you're not fun to be around and all those types of things., Patrick Baldwin: John, with the resources you have at your fingertips and the size of the company you have, I'm asking you from a town hall transparent answer perspective here, if you will. The question is, how do you grow profitably? This is his second major share sale in 12 months. Paul Giannamore: John, you've built an incredible organization in Rentokil North America. You find out the things that you said you were going to do. We brought something to a close. Wenn I kid you not. The net salary is your salary after tax and any social contributions and it's the best indicator of how much you're really earning. With regard to Rentokil North America, I don't have to worry about deal execution risk. The best way I've found to take away some of the anxiety is to get close enough to it that you can say, When I said that, they went boom, boom, boom. They gave me a blank stare and I go, That was one of those things that sounded good in the boardroom but it ain't working.. On top of that, it has to be a brand that will allow you to hold your business, not lose it. That was a bad mistake on my part. I talked about hiring, training, and development before but I've made lots and lots of hiring mistakes but it's never been because they couldn't do the job. Almost every time I would see you, irrespective of where we were in the country, you were like, I'm going to be showing up to dinner a little bit late because I'm going to go spend some time with a customer., Patrick Baldwin: Its the polite no, Paul.. There's a separation that has to occur. They're trying to help me if you will. We're all over it. Youve got so many people on the road. Sales guys are used to hearing a fair amount of noes and trying to get yeses. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services; and provides a range of specialist cleaning services, such as graffiti removal deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as specialist medical and hygiene services. As the company gets bigger, it's got to be the method you use to achieve results. What's your thought? Had you known that before that?, John Myers: It was the latter. Alliance News 24 March . The differentiators are the frontline technicians and the CSRs that are taking calls from customers and sales reps that are identifying needs. Patrick is still trying to learn it., John Myers: Youre clearly resilient, Patrick., Paul Giannamore: He takes a lot of beatings on The Buzz, that's for sure., John Myers: You were talking about Cintas. That doesn't happen as much. Usually, people are saying, Tell me the story. Before engaging a new customer though, John stresses the importance of customer retention. I'm thinking in terms of competition. Its incredibly hard to do and incredibly successful when you figure out how to do it. My boss has been involved for twelve years. Anytime. I have the old capital structure built out. I'd value that business. John doesn't shy away from responding to what wasn't all good with "Allgood" as well as room for improvement with regard to mosquito and tick opportunities. Once I got good company, I met the guy I was going to work for and I said, He's good. It was Alan Brown and a guy named Andy Hobart. An ops manager would work for a week on district managers but like a branch manager. They know the shortcuts to the home. We've heard Jarl and John Myers talk about it. John Myers: Youre a big liar. He's got over twenty years of route-based service business. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. John Myers: We want our technicians/specialists to back into the parking spot. They were a nimble, fast-moving, competitor of American Can.. Do people think differently? John Myers: Patrick, you were delving into what's the value proposition. Does it matter to a seller out there? What are some things that they should be doing proactively to keep their employees safe?. I believe in you. Its 0.1% or something like that. They're going to put me with their best guys. Go to work for a good boss and a good company. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I was told never to come back. Paul, have you ever looked at revenue per mile? The COO lives in Anaheim. They don't need to be the face of their company. I went over to London and he was kind enough to sit down and kind of giggle at me and look at me like Im a young kid trying to buy Rentokil North America. Sometimes it might even be lateral. If you need more lookups, subscriptions start at $39 USD/month. Hes 100% right on that. As I had high hopes for Nick, I have high hopes for Brett and I wish him the best of luck there with that organization. Pest Control is local. That's why it gets harder for the 5-guy to go to 10, 10 to go to 15, and 20. I hope she's not even in your zip code. Pick these two things and the rest will work out.. They seem to have a way to get accident rates down. Give him the clip. You spoke English already. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview You've got all sorts of potential liability issues. He was so good at what he does. If you look at your specialist/technician retention rates and you decide that they're not high, you could say it's because we're not paying enough. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. That means that the average net salary Germans bring home is 2,636. You got to be a pretty good listener. Paul Giannamore: Talk about a guy who's a true North for the business. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. What Ive always said is if you've got a travel job, youve got to be willing to travel. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Early on, they were figuring out the way to get to $10 million revenue inside Reading, the small middle of nowhere, like, We need to get to a significant scale in this finite area before we start. He said, One of the best decisions that we made is to focus a lot of our efforts in a small area to own market share. What thoughts go into your mind when you think about density, market share, and running your business? Als u dit bericht blijft zien, stuur dan een e-mail The other thing that I will say is I've never had an indemnification claim with Rentokil. We also had our Ambius business in Atlanta. Three-quarters of my week, day, month, is spent on those three things either in meetings that support those efforts or in the field to see what's going on with those efforts.. If I said, I don't want to do it during the busy season because of X, Y, and Z. I want to lay the groundwork during March and April. Something went wrong while submitting the form. That's why early in his career he decided it was important to head back to school to earn his MBA. Paul Giannamore: Where did you get your start, though? If I go to the top twenty and they're not getting it, we're toast., John Myers: I don't do any surprise stuff., Patrick Baldwin: I wonder if you could hire me out to do some ride alongs with a microphone and put me in the truck. Excellence describes your methods for achieving those results. I'm getting an offer letter. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Is that the way of the future? Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. It was a packaging company and it was called American Can Company. One of the things that we talk about a lot is hiring, training, and development of people., If you get those three things right, in our business, not the factory floor where you have a widget maker and the guy that has the best widget maker wins but the company where it's about the people that affect your mechanism for the service delivery. excuses voor het ongemak. You and I talked about this over dinner where I said, I can't believe you've been around as long as you have, John. That means something. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. There's no widget or commodity product to grab onto. Vic Hammel knew more about this business than anywhere close that I knew but he also has strong opinions. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. Additionally, it offers a range of healthcare waste management services comprising the collection, disposal, and recycling of hazardous and offensive waste produced by businesses and organizations associated with the provision of healthcare; and color-coded sharps disposal bins to deal with various types of waste. Its hard to understand and formulate a strategy around grading value if you're not getting that direct feedback. Not only is it core to the business in pest but it's also the fastest growing and largest market segment. He had previous experience at Cintas for eight years. They might have switched a provider to you so they're trying to understand how everything operates. I was taking that as a baby. When Alan Brown was around, I reached out to Rentokil in the UK. One of the things that we did is we tracked every single customer that came into that business and tracked their duration. There was a road fatality with one of the technicians. Somebody has to be local now to do their job. This process is automatic. Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. With Jack Welch, a lot of the stuff that he put together was meant to be considered as a common denominator way of thinking, 20/80, 10/20/70, and the like. The most profitable organic growth you can have is when you've already paid the commission, the specialists already know where it is, and the equipment's already installed. The job was posting and he was good at what he did and the like. To a large degree, Rollins has a portfolio of independent brands. It infuriates me because we already owned the customer. Paul Giannamore: You learned the polite no from the Southerners. There was a little place in my resume. They had great expansion plans and I was going to lead those expansion plans but they had no money to do any of the expansion plans. Road routes are probably six times a year. In early 2006, Rentokil closed the Ehrlich transaction. Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. Let's buy everything and call it Terminix. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? She doesnt even know this podcast exists so I'm safe. I sat down and had a cup of coffee with Alan. Its 2020 now and everyone's remote working. Visit PayScale to research Rentokil salaries, bonuses, reviews, benefits, and more! He said, Rentokil North America is core to our business. A motorcyclist died in a fatality a week before the closing. The answer is they think differently but the business decision-making processes, and I know you do a fair amount of international work, Paul, are similar. I promise the two of you that I'm going to take a picture of it when I leave here. Patrick Baldwin: Paul, have a great week. Those days are over., The other thing I should tell you is to forget the specialists. That was me and not you, John. First of all, about 70% of this business is residential, in the US. He steps in on day one and he already has route-based service, business experience. John scaled a regional pest control company to a national empire, and he's . Paul Giannamore: Are you saying that hes doing a shabby job, Patrick? Are we doing the right stuff?. As you're talking, he's locked into not only what you're saying but how you're saying it. When you're in a leadership role, you're always trying to read the room, understand whether the strategy matches up with what you think it does. It does take a few good listening skills as you might imagine. an. Patrick, we are going to have to parachute into this interview. John Myers is a Managing Director, North America of Rentokil Initial PLC. We work a lot on that and maybe it's the fear of failure thing that I'm always rethinking our strategy. That's a fact. I was in my late 20s or early 30s. That gives me trust and faith that the same people are going to be around., John, this isn't for you to say but I'm going to say it because everyone in this industry knows that I don't mince words. I know where you're going at. Prior to that, he was President and Chief Executive at BioQuest LLC. You build this knowledge of a service history with that customer., One of the things that we didn't know, and we didn't know until we tested it was I had the hypothesis that newer customers are more of a pain in the butt than older customers. A lot of companies are talking about diversity in their leadership team. My dad used to talk about the knucklehead factor. As you get bigger and bigger, you get some knucklehead moves so then you've got to, first of all, tighten how you hire, train, and develop those people. others are doing that? Working with Paul, I have to bring my A-game every day or else, I don't know what people would do. It's okay that you talk to the guy that owns the white house before he's ready to sell. Hes made his way up the ranks in the pest industry but David Johnson finds himself falling into plumbing of all places. Patrick Baldwin: At least it was a polite letter. Go to California and go into a couple of different counties. Back in the day, it was Alex Nigh doing everything. They've been around forever and ever. I thought we had good specialists. Its like, I didn't know that was a problem. Whether it's a government regulatory agency or a third party now sues Rentokil and says, Rentokil, you've got this environmental issue. It's not Rentokils issue. Some people are extremely hell-bent on investigating the acquirers. I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. I know getting out of left field here but I wanted to ask you. Career progression is very much available. Forget COVID for a minute. John Myers: You're hitting both points, by the way. Not the John Myers you were looking for? Its like the rebound girlfriend if you will. That's kind of a Rockstar., Paul Giannamore: He's been around for a while. He's fundamentally important to your organization. You can do a little bit on price increases. There are OSHA requirements in addition to the fact that someone could get hurt and you could never walk by a safety issue. All of the players have gotten more and more sophisticated over the years. How the hell do you run a business with 9,000 employees? Tim Mulrooney and I were talking about how we measure customer retention. per informarci del problema. Patrick Baldwin: I appreciate that. Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. The mindset is the same, its the cultural nuances around the edge and how certain things happen, like if you're in one country and you're used to doing it one way. Even though those numbers are adding up to a lot, its not as much as I like because those are the days that I have the most fun. Cintas has a good brand name so it could be considered an upgrade. You do 7 or 8 acquisitions and you plop them right into Modern, change their name and grow it that way. The company has acquired Prairie Professional Pest Control and Plantworks, Inc.. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. On one hand, this business is super hard to run because it's a decentralized service model. 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