Staff will respond to service requests during the published business hours. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Please keep trying to connect via Citrix, as some users can get through. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. There are many FREE Apps and online/virtual options available at this time. This will prevent unidentified telephone connections (i.e. Then follow the steps below for the download. Recover a Digital ID Did you forget your password? Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name It looks like your browser does not have JavaScript enabled. Contact Information. Remember not to shut down your PC at the office. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. As you transition to remote work, Webex and videoconferencing skills will become more valuable. Welcome to DoIT Identity Management (DIM). Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. If this feature is not listed, it may not be enabled. Many of you are approaching the time to reset your user password. 800-323-4769. See below for a complete listing of all the reminders for making working from home easier. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. For instructions on how to do that while working remotely, visit remote work FAQs. This will prevent unidentified telephone connections (i.e. Help Me Grow. Make sure you are getting up from your desk/table for breaks to move around during the work day. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. More information is posted on the DoIT Remote Work page. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. For instructions on how to do from remote visit: remote work FAQs. This needs to be a remote reboot/restart and not a shut down. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. A comprehensive listing of all DoIT services including security, hosting, and more. For easy remote access to your Outlook email from any device, try office.com. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. If your agency has a need for new employee setup, please submit those via Amy OConnell. For instructions on how reset your password while working remotely visit: remote work FAQs. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. call in user 1) from joining the meeting. If no response, the ITSD Manager escalates to the next level of DoIT Management. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . 877-323-5299. - Staff will escalate to management as required. The ITSD team creates a work log entry including the provided information. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. The CIO or Group CIO may follow-up with the ITSD Manager or email. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Questions about State of Illinois Digital IDs? Increased phishing alert! If possible, use Chrome rather than Microsoft Edge. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Phishing attempts are on the rise and one simple click can put the entire organization at risk. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. June 5, 2020 We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. Remain on Cyber Alert! Category: Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Use this link if you need to manage or reset passwords. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Staff will respond to service requests during the published Business Hours. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Make the choice to maintain your health today to better enjoy tomorrow. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Grace B. Hou, Secretary IDHS Office Locator. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. IDHS Office Locator. Please be aware that there are known issues this morning with the Citrix login page. Agencies who have adopted Office365 can access these resources by going to TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. 1-800-843-6154 A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Is a program bug keeping you from being able to accomplish your work? Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The top tip when on a web conference is to mute your phone when not speaking. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Technician and Administrative accounts should not be registered. Report all suspicious activity to DoIT.Security@illinois.gov. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. The email should contain supporting documentation for escalation. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. Grace B. Hou, Secretary. We must all do our part to strengthen cybersecurity. Read the FAQ. Please remember to practice good cyber security during this time of heightened public health alerts. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). May 21, 2020Its important to take care of your health and wellness during this time. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Click here for some simple defensive tactics and additional information and resources from our Federal Government. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. Increased phishing alert! These practices apply to text messages, as well. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Thank you for your patience. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker We also recommend clearing your cache/history periodically. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Verify senders of texts, email and phone calls. IDHS Help Line 1-800-843-6154 Be sure to explain you are resetting a password for the IDPH Web Portal. Chicago: 312-814-DoIT (312-814-3648) Please see the No password resets will be conducted over the telephone by DoIT CSC staff. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Benefit Choice is open thru the end of May 2020. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Webex is your go to for all your Remote Work meeting events. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. . Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Call the IDPH Helpdesk at (866) 220-5247. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Springfield: 217-524-DoIT (217-524-3648) For additional remote access details visit the Remote Work FAQs. Take a walk around the block or walk the stairs in your house. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation.
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